Customer support representative (CSR)
The CSR serves customers by providing product and service information; resolving product and service problems.
The CSR has the following tasks:
●Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
●Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
●Provides support by email, chat and/or phone (as requested by the project)
●Ensures quality of his/her answer by proofreading his messages
●Escalate questions and comments when answer is not listed
●Prepares daily activities report
●Collect information about the product and escalate it to the developer
●Attends meeting with client if needed
●Assists team members to find answer
●Helps forming new agent if requested
●Works with QA Specialist to improve quality of services and products
Requirements / Skills
●Interest in video games
●Business Level English
●Excellent linguistic skills in one of the languages listed as below
(Korean/Japanese/French/Italian/German/Spanish/Brazilian Portuguese)
Contract Type: Fixed Term Contract
Working Hours: 10 AM - 7 PM (excluding 1 hour lunch break)
Working Days: 5 days per week
最終更新日:2019年9月2日
この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。
© 2024 GPlusMedia Inc. All Rights Reserved.
ガイジンポットおよびキャリアエンジンは学研グループのグループ企業である株式会社ジープラスメディア商標また登録商標です。