Job Search

Chinese Language Customer Support | 简体中文客户服务经理

ZenMarket INC

ZenMarket INC

Job ID
140768
Location
Osaka City, Osaka, Japan
Post date
Nov 15, 2021
Industry
Wholesale / Retail
Function
Other Service Related
Work Type
Contract / Experienced (Non-Manager)
Salary
¥230,000 / Month
  • Negotiable

Requirements

  • English: Business level (preferred)
  • Japanese: Business level
  • Chinese, Mandarin: Fluent
  • Must currently reside in Japan
  • Visa sponsorship available

Description

<About Us>
◆Who We Are
We are ZenMarket, a global company based in Osaka serving customers all around the world. We are a diverse team representing 24 nationalities and providing our services to the world in over 10 languages.

◆What We Do
We connect Japan and the rest of the world by providing a marketplace for Japanese products in over 10 languages through our ZenMarket proxy buying platform.

◆Why We Are Hiring
Even with the corona virus we have continued to grow through 2020 and achieved new sales and shipping records. As our customer base continues to grow, we have decided to hire a new Simplified Chinese customer service representative.

<About the Position>
◆Position Title
・Simplified Chinese Customer Support

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part time operators
・Other related tasks(Translation, etc.)

◆A Typical Day
・Check messages from customers and reply, communicate with other teams internally to solve issues.
・If you receive suggestions from a customer consider the feasibility and make proposals.
・Supervise part time staff, respond to their questions and teach them how to handle customer questions.

◆Employment Type
・Contract Employee (Full Time)
※Permanent employment available 3 years after joining the company. (There are many members who have become permanent employees)

◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year end and new years holidays (4 days)
22 paid days off per year (Increases year over year)

◆Salary
・¥230,000+ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to ¥15,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Workers Accident Insurance
・Business casual dress code(No suit required)

<Who We Are Looking For>
◆Personality
・Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work
・Someone excited to grow with us ambitiously as we continue to expand
・Someone able to work with with people of many different ages, nationalities and backgrounds in a professional setting.

◆Must Have Skills
・Business Level Japanese(JLPT N2 or higher)
・Business Level English
・Native Level Mandarin (Simplified) Chinese
・Basic Computer Skills (Typing, Microsoft Office/GSuite)

◆Preferred Skills
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Third language skills


中国語翻訳

<关于我们>
◆我们是谁
ZenMarket是一家位于大阪的国际化公司,为世界各地的客户提供服务。我们是一支多元化的团队,拥有24个以上的国家/地区的员工,并以10多种语言向世界提供我们的服务。

◆我们做什么
我们提供支援十种以上语言上的代购平台-ZenMarket,从而联系日本与世界各地。

◆为什么我们要招聘
虽然有新冠病毒的影响,我们在2020里的纯利仍继续增长,并取得了新的销售和出货记录。随着客户群的不断增长,我们决定雇用新的简体中文客户服务经理。

<关于职位>
◆职位名称
・简体中文客户服务经理

◆职责包括
・回应顾客的询问
・与社内各个团队合作,回答客户的问题并解决客户的烦恼
・监督兼职人员
・其他相关任务(翻译等)

◆一天的工作流程
・查看客户的来信并进行回覆,其间和其他团队进行沟通。
・如从客户里得到意见,考虑有关可行性并进行提案
・监督兼职人员,回复他们的提问,教导他们处理工作

◆就业类型
・合同工(全职)
※加入公司3年后可长期雇用。 (有很多成员已经成为正式员工)

◆工作时间
・ 9:15〜18:15
→每周休息两天。
年末年初(4天)
每年有22个带薪休假(同比增长)

◆薪水
・每月230,000日元以上(根据以往的经验和能力)
・每年两次奖金(六月和十二月)

◆好处
・每年提高一次
・交通补贴(每月最高15,000日元)
・加班费(按分钟支付)
・失业保险,国民健康保险,工伤保险
・商务休闲着装(不需穿西装)

<我们在寻找谁>
◆个性
・具有良好的沟通能力,在办公室工作的经验并且对工作抱有积极态度的人
・随着我们不断扩大,有人渴望与我们一起成长
・能够与不同年龄,国籍和背景的人一起工作的专业人士。

◆必须具备技能
・日语水平(JLPT N2以上)
・商务英语
・母语普通话(简体)
・基本计算机技能(打字,Microsoft Office / GSuite)

◆优先考虑有下列条件人士
・在中小型公司工作的经验
・有在电子商务公司工作或作为客户支持工作的经验
・ HTML的基本知识
・第三语言能力

The above information is a public job ad. This job ad is neither an offer nor a contract.

Login or register to apply

© 2021 GPlusMedia Inc. All Rights Reserved.

GaijinPot and CareerEngine are trademarks of GPlusMedia Inc. and part of the Fujisankei Communications Group.