○。○。Global Customer Success○。○。
We are looking for a new member to join our global project in adish.
The client is a start-up fintech company and has successfully grown their presence globally. We have built a long-term business partner relationship to contribute to their business expansion in Japan. Now, we are entering the next chapter as a team with the client.
-Responding user inquiries via e-mail, live chat, or call in Japanese/English
-Providing a high service standard to increase the engagement of the client product
-It will require individual members to have a deep understanding of the fintech service and provide the best solution to the users and guide them to success
-Users will mainly be BtoB companies
The team is made with near 70 members with full of international personalities. Over half of the members are non-Japanese natives and everyone has their uniqueness in culture, background, work experience, characteristics, and more!
We are proud to say it is one of the very diverse team culture you can find here in Tokyo.
■Native level Japanese
■Business level English
■Business PC skill, IT literacy
-Touch typing, business e-mail, Excel・PPT・Word
-Ability to research by utilizuing IT tools/internet
※Work exvironment uses various IT tools
-chat communication tool (eg. slack, skype)
■Over 2 years of work experience
■Data analysis or numerical management experience
■BtoB client facing experience (face-to-face, e-mail, phon call, etc)
■Team manangement or training experience
◇This is the perfect job for someone who:
-Has imaginative skills to look through the core cause and take action
-Has warm communicatino style and showing sympathy
-Enjoys the fast pace industry and changes in the work place
-Has no hestitation to learn new technology and has practical skills
-Motivated to provide a high level customer expereince
-Able to logically think to handle complex situations
-Takes responsibility and ownership with own action
Last modified on April 8, 2023
The above information is a public job ad. This job ad is neither an offer nor a contract.