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English Language Customer Support | Visa Support Available (expired)

ZenGroup INC

ZenGroup INC

Job ID
140766
Location
Osaka City, Osaka, Japan
Post date
Jul 1, 2021
Industry
Wholesale / Retail
Function
Other Service Related
Work Type
Contract / Experienced (Non-Manager)
Salary
¥230,000 / Month
  • Negotiable

Requirements

  • English: Fluent
  • Japanese: Business level
  • Must currently reside in Japan
  • Visa sponsorship available

Description

<About Us>
◆Who We Are
We are ZenMarket, a global company based in Osaka serving customers all around the world. We are a diverse team representing 24 nationalities and providing our services to the world in over 14 languages.

◆What We Do
We connect Japan and the rest of the world by providing a marketplace for Japanese products in over 14 languages through our ZenMarket proxy buying platform.

◆Why We Are Hiring
Even with the corona virus we have continued to grow through 2020 and achieved new sales and shipping records. As our customer base continues to grow, we have decided to hire 2 new English Language Customer Support Representatives to support our ever expanding English speaking customer base.

<About the Position>
◆Position Title
・English Language Customer Support

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part time operators
・Other related tasks(Translation, etc.)

◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, check your messages from the day before.
10~12 Catch up: Handle outstanding tickets that came in over night
12~13 Lunch Break
13~14 Squad up: Help out other departments with minor tasks and translations
15~17 Chat Support: Handle customer questions and concerns
17~18 Wrap up: Chat with your overseas operators and answer any questions before going home for the day.

◆Employment Type
・Contract Employee (Full Time)
※Permanent employment available 3 years after joining the company. (There are many members who have become permanent employees)

◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year end and new years holidays
22 paid days off per year (Increases year over year)

◆Salary
・¥230,000+ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to ¥15,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code(No suit required)

<Who We Are Looking For>
◆Personality
・Someone with good communications skills, with experience working in an office and brings a positive attitude to their work
・Someone excited to grow with us and ambitiously as we continue to expand
・Someone able to cooperate with people of many different ages, nationalities and backgrounds in a professional setting.

◆Must Have Skills
・Business Level Japanese(JLPT N2 or higher)
・Business Level English (TOEIC 800 or above)

◆Preferred Skills
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Third language skills


<当社について>
◆チームについて
私たちゼンマーケット株式会社は大阪に本社のあるグローバル企業です。
多様性が溢れているチームであり、15か国もの国籍の海外スタッフが在籍中していて、
世界中のお客様に10か国語で商品を提供しております。

◆事業について
海外の方に代わって日本のECサイトより商品を購入するサービスを展開して、
世界と日本をつなぐ窓口として、活躍しています。

◆採用について
お蔭様でコロナ過中でも当社が拡大し続けることもでき、2020年に売り上げと出荷数の新記録を達成いたしました。従って、顧客数が増えることに連れ、新規2名の英語カスタマーサポート担当を募集することになりました。

<仕事について>
◆ポジション
・英語カスタマーサポート担当

◆仕事内容
・英語の顧客問い合わせ対応
・クレーム対応時に他チームとの協力や報告
・在宅オペレーター(アルバイト)の管理
・その他関連業務(翻訳など)

◆雇用形態
・契約社員
※入社3年後に正社員登用制度あり(登用実施した社員は複数名います)

◆就業時間
・9時15分 ~ 18時15分
・週休二日制
・年末年始休暇
・有給休暇制度(初年から22日間実装)

◆給料
・月給23万円(経験・能力・年齢を参照の上決定いたします)
・賞与年2回(6月、12月支給)

◆福利厚生
・昇給年1回
・交通費(月15,000円まで)
・社会保険完備
・時間外手当sdfa
・私服勤務OK

◆求める人物像
・コミュニケーション力を持ち、周りに好影響を与える前向きな方
・意欲的に業務に取り組み、会社とともに成長していける方
・年齢や国籍の異なる方に対しても協調性を持ち、社内のスタッフとはもちろん、
お客様とも信頼関係の築ける方

◆必須条件
・日本語能力試験 N2以上の日本語能力
・ビジネスレベルの英語能力

◆歓迎条件
・中小規模の企業での実務経験
・越境EC業界またはカスタマーサポートの経験
・HTML基本知識
・第三言語能力

Last modified on August 3, 2021

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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