Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!
PeopleCert is looking for a Japanese- speaking Customer Service Agent to deal with and properly respond to customers’ technical or product enquiries by handling inbound and outbound international calls. PeopleCert customer support services may be provided through chat, phone or e-mails. The Japanese speaking Customer Service Agent will work remotely.
As a Japanese- Speaking Customer Service Agent, your tasks will include the following:
・Ensure that customer enquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert
・Ensure that relevant correspondence is handled within the set KPI standards
・Ensure that all complaints and enquiries relating to the work are answered in accordance with set procedures and guidelines
・Monitor, delegate and answer all queues from inbound requests i.e. email, chat and phone within set KPI standards
・Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
・Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones
What we look for:
・Bachelor’s degree any discipline
・Previous experience in similar position/ function would be considered an asset
・Passionate with Customer Service
・Excellent knowledge of English (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) and Japanese (C2 Business-level and above or native)
・Excellent interpersonal, verbal, and written communication skills
・Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
・Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
・Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
What we offer:
・Stable working schedule: Monday - Friday, 09:00-17:00 (JST)
・Work in an international, dynamic and fun atmosphere among young and smart people
・Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
・Huge learning experience in using best practices and global environment
・Constant personal and professional development
・100% Virtual Hiring Process
If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
If working on the SELT service in the UK, background checks will include:
A basic or enhanced Disclosure Barring Service (DBS) check
Right to Work in the UK check (including nationality, identity and place of residence)
HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
Financial background check
Employment reference check.
If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.
All applications will be treated with strict confidentiality.
The above information is a public job ad. This job ad is neither an offer nor a contract.
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