求人情報検索

Guest Service Team Lead(期限切れ)

Hokkaido Tracks Resort Properties

Hokkaido Tracks Resort Properties

求人ID
132342
勤務地
北海道 Niseko
掲載日
2019年3月27日
業種
不動産
職種
その他ホスピタリティ、ホテル、レストラン、旅行
雇用形態
契約社員 / 中途・役職あり(管理職)
給料
年収 400万円 ~ 500万円
  • Skill and Experience based

応募条件

  • 英語: 流暢
  • 日本語: 上級(ビジネス会話レベル)
  • 中国語: 中級(日常会話レベル)
  • ビザのスポンサーが可能

説明

- Managing over 10 GS team members to provide services to guests staying at properties HT manages. Tasks are ranging from pre-check in confirmation, shuttle services, check in, in stay services, check out, post-check out.

- Interviewing and hiring seasonal staff for the team.

- Training seasonal staff and making sure seasonal staff follow procedures and provide services according to HT quality.

- Scheduling seasonal staff working hours to best support the number of guests arriving and leaving.

- The first escalation point from GS team and providing appropriate instructions as well as reporting to management when deemed necessary.

- Management of petty cash and payments made during the stay.

- Issue management with guests recovering the cost to fix damages and compensation for poor services

- Delivering services to guests when GS team members are not available. And supporting Reservations and GS booking as needed.

Requirements:

- Bachelor’s Degree in 4 year university or a degree from a tourism and hospitality school – required.

- Minimum 3 years of experience in hospitality services business – required.

- Minimum one year of experience in team management, preferably guest services area – required.

- Must be proficient with computers - MS Office software and web applications required.

- Business English, if not native, is a must and one other language preferred.

- Being able to manage unexpected situations and instruct GS team.

- Flexible and being able to lead collaborative work environment

Conditions:

- 20 days paid annual leave / 5 days paid sick leave

- Japanese social and medical insurance

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

© 2019 GPlusMedia Inc. All Rights Reserved.

ガイジンポットおよびキャリアエンジンはフジサンケイグループのグループ企業である株式会社ジープラスメディア商標また登録商標です。