求人情報検索

Customer Service

HobbyLink Japan - ホビーリンク・ジャパン

HobbyLink Japan - ホビーリンク・ジャパン

求人ID
130221
勤務地
栃木県 佐野市
掲載日
2018年11月20日
業種
インターネット / WEB関連
職種
テレマーケティング、コールセンター関連
雇用形態
正社員 / 中途・役職なし
給料
月給 22万円 ~ 35万円
  • 相談可

応募条件

  • 英語: 母国語レベル
  • 現在日本在住の方に限ります

説明

Here’s a rare opportunity to work with HobbyLink Japan, the world’s largest online retailer of Japanese toys, model kits and hobby items. Join our web retail team, assisting customers worldwide from our office here in Sano-shi, Tochigi.

Responsibilities:

- Provide customers' with support on technical, operational, and account-related issues, via email and social media
- Document, track and monitor the customer's experience to ensure a timely resolution of issues and concerns
- Ensure consistent communications across all customer service channels
- Opportunity to develop comprehensive customer experience portals and forums via social media

Requirements:

- Excellent English verbal and written communication skills
- Strong organizational and time management skills
- Ability to collaborate well with team members
- Flexibility to assist with tasks throughout the organization as needs demand
- Willingness to learn new and regularly improve on existing skills
- Comfortable working with and learning new software platforms and applications
- A pro-active personality that takes the initiative to get things done

Higher priority is given to candidates with:

- Spoken Japanese language skills
- A knowledge of and passion for the products we sell
- Customer service experience
- Experience in a high-volume customer service environment
- Online retail marketing or merchandising experience
- Zendesk experience
- Experience in community and forum management

Bonus Skills:

- Graphic design
- Web design, HTML, CSS
- WordPress development
- Content development for YouTube, blog sites, and social media


Education
A university-level degree or relevant work experience

Annual Salary
¥2.6M - ¥4.2M + Biannual performance based bonus.

Other Benefits:
- Overtime compensation
- Transportation allowance
- Social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance)
- Discount system for employees to purchase merchandise sold by HobbyLink Japan.

Location:
Sano-shi, Tochigi-ken

Working Hours:
9am – 6pm Monday - Friday

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

応募するにはログイン/登録が必要です

© 2018 GPlusMedia Inc. All Rights Reserved.

ガイジンポットおよびキャリアエンジンはフジサンケイグループのグループ企業である株式会社ジープラスメディア商標また登録商標です。