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Manager / Operations

Park Hyatt Niseko

Park Hyatt Niseko

Job ID
133046
Location
Niseko, Hokkaido
Post date
May 27, 2019
Industry
Tourism / Travel / Hospitality
Function
Hotel / Resort Management
Work Type
Full Time / Manager (Manager/Supervisor of Staff)
Salary
Amount not specified

Requirements

  • English: Business level
  • Japanese: Native level
  • Previous hotel industry experience required

Description

Manager / Operations

At Park Hyatt Niseko, we have a number of different manager positions available within the hotel operations.

Housekeeping Manager:
Responsible for managing all functions related to the cleanliness of the hotel, including guest rooms, public areas, and back-of-house non-kitchen areas. Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times. Ensures Housekeeping operates with a sales attitude, and all employees are aware of sales opportunities within the hotel, which will assist, with the maximization of revenue. Makes daily inspection of all areas, including public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of the premises. Establishes rapport with guests maintaining good customer relationship and handles guest complaints, requests and enquiries on Housekeeping services. Minimum 2 years of experience in a similar position required.


Chief Sommelier:
Responsible for assisting the outlet managers in managing the outlet as a successful independent profit center, ensuring maximum guest satisfaction in consistency with Hyatt International Standards, through providing knowledgeable expertise in spirits, planning, organizing, directing and controlling the restaurants’ beverage operation. Responsible for monitoring the costs of beverages and recommend / institute measures to control them. To have a thorough understanding and knowledge of all beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives. To be innovative and in touch with market trends, and be locally recognized for our selection and consistency in beverage selection, knowledge and service. Responsible for managing inventory and wine quality for residents. Minimum 2 years of experience in a similar position required.


Living Room & Bar Manager:
Responsible to act as a Business Manager and a Marketing Specialist for Food & Beverage Outlets and , to ensure that it is profitable and operates successfully, in accordance with the standard of the hotel. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Ensures that Lounge & Bar is operated in line with maximizing profit while delivering on the brand promise. Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Minimum 2 years of experience in a similar position required.


Event Operations Manager:
Responsible for achieving pre-determined revenue targets while maintaining appropriate sales programs and handling multi-faceted projects. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Spends time in each function/ event to ensure that the function/ event is managed well by the Conferences and Banquets team and functions to the fullest expectations. Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents. Exercises responsible management and behavior at all times and positively representing Park Hyatt Niseko management team and Hyatt International. Minimum 2 years of experience in a similar position required. Fluent Japanese business proficiency and English language skills are also required.

The above information is a public job ad. This job ad is neither an offer nor a contract.

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