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IT Support Engineer - Grow your career with us (expired)

Excis Compliance Ltd

Excis Compliance Ltd

Job ID
147111
Location
Sagamihara, Kanagawa, Tokyo, Japan
Post date
Dec 6, 2022
Industry
Information Technology
Function
IT Support / Helpdesk / Field Engineer
Work Type
Contract / Experienced (Non-Manager)
Salary
¥500,000 ~ ¥600,000 / Month
  • Negotiable

Requirements

  • English: Business level
  • Japanese: Business level
  • Must currently reside in Japan

Description

Level 2 IT Support Engineers to support the client environment and help customers find solutions to their technical issues as well as monitor network, PCs, and peripherals.

Key responsibilities:
• Provide onsite and desk-side support services to end users.
• Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)

Technical skills & Experience required:
• Minimum 3 years of onsite experience is required
• Must have experience in using a Call Logging system.
• Must have a good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, Androids and iPhones
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in the installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
• Excellent communication is mandatory in English and Japanese language

We also have positions in Tokyo if you are interested.

Last modified on January 6, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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