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Hotel Operation Staff (Front Desk & Restaurant serivce) (expired)

Ivy Hospitality

Ivy Hospitality

Job ID
Niseko or Sapporo Jozankei, Hokkaido, Japan
Post date
Apr 22, 2024
Food and Beverage, Service Industry, Tourism / Travel / Hospitality
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Full Time / Experienced (Non-Manager)
¥250,000 ~ ¥350,000 / Month
  • Negotiable


  • English: Business level (preferred)
  • Japanese: Business level (preferred)
  • Visa sponsorship available


We operate a luxury boutique hotel that offers high-quality hospitality, situated in the Niseko and Sapporo Jozankei areas, extending a warm welcome to travelers from all around the world.

Nestled in the Niseko area, where you can enjoy top-tier, world-class powder snow during the winter, and engage in activities like hiking and rafting during the summer, we attract guests from both domestic and international locations throughout the year. While our hotel consists of a total of 78 rooms and is relatively small in scale, we aim to be recognized as a top-tier lodging facility within the Niseko area. Our establishment caters to affluent and discerning customers worldwide, offering services that genuinely satisfy their needs. In the vibrant international work environment of Niseko, our team is seeking your international skills to contribute.

Jozankei serves as a guest haven near Sapporo, surrounded by lush forests and the Toyohira River. Despite being a part of the city surrounded by seasonal natural beauty, we provide guests with high-quality Japanese-style hospitality. Distinct from the hotel style in Niseko, we embrace a more traditional inn style of accommodation. In recent years, the Jozankei area has witnessed a surge in overseas visitors, predominantly from Chinese-speaking countries. This trend allows you to maximize the use of your experience and language skills.

We are currently recruiting for Front Desk staff primarily capable of working night shifts at our hotel in Niseko. Additionally, at our hotel in Jozankei, we are seeking Operations staff who will handle both Front Desk and Restaurant services.

Job description:Responsible for all guest service operations in the hotel.
- Hotel front, reservation, and night front duties
- Check settlements
- Change the date on the hotel system
- Handle guest accommodation inquiries
- Other hotel operation duties
- General guest service at the restaurant (seat guests, take orders, serve food, clear tables, etc.)
- Preparations before opening, clean up after closing, etc.
- Other related duties (inventory, preparing the work shift, etc.)

・Ability to communicate with customers in Japanese (N2 level or above) and English (Business level or above)
・Able to perform as part of a team
・Attention to detail with the ability to multi-task
・Cooperate with other department staff
・We welcome people who are inexperienced but are motivated

・Chinese(Mandarin/Cantonese) language ability is a plus
・Experience with MS office software
・Experience with OPERA (PMS) is a plus
・Knowledge of Online Travel Agency (OTA) booking and systems
・Wine Sommelier, Sake Sommelier or Japanese Tea Sommelier experience is valued

・Holidays: 108 days in a year (Shift system) plus refreshment leave, birthday leave, annual paid leave, condolence leave, childbirth and childcare leave, injury and illness leave
・Salary Increase: Once per year based on performance
・Bonus: Once per year depending on your performance 
・Social insurance (Medical, Pension, Employment Insurance)
・Transportation Allowance provided
・Staff meals are provided (fees apply)
・Uniform prepared 
・Relocation fee (We can assist you to move to Hokkaido)
・Dormitory Housing (rent)

If you believe you can manage to ensure the smooth operations of our hotel, we would love to hear from you!
Please apply today!

Last modified on May 23, 2024

The above information is a public job ad. This job ad is neither an offer nor a contract.

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