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Game Customer Support Staff (English) (expired)

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

Job ID
Shibuya, Tokyo, Japan
Post date
Nov 10, 2022
Translation / Interpretation
Other Localization, Translation, Interpreting
Work Type
Contract / Experienced (Non-Manager)
Remote work
¥1,200 / Hour


  • English: Native level
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • Native level of English
  • Currently residing in the Kanto area with a valid work visa
  • Strong interest in the video game industry
  • Japanese skills above conversational (相当N2~)


We are recruiting passionate online Gamers with excellent communication skills for our Customer Support Team!

As a part of Digital Hearts Customer Support, you can dedicate your game knowledge and expertise towards helping players, creating solutions for the latest issues and ensuring the highest quality experience for each player.

The successful candidate will be in charge of the following responsibilities:

Operations in English:
・Responding to customer inquiries
・SNS Operation
・Confirming illegitimate (cheating) players
・Provide user support, creating reports on illegitimate (cheating) players
・Analyzing common issues and sharing them with team members to strengthen the framework for future cases.
・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
※Response to players’ inquiries will generally be through email and an online chat system.

・Creating operations manuals
・Training/Teaching other team members

Operations in English and/or Japanese:
・Managing operations progress/quality
・Relaying reports inside company
・Conveying information to relevant companies
・Translation, participation in meetings

■ Required:
・English:Native level
・Japanese:Business level
・Experience in the hospitality or service industry
・Experience and familiarity with gaming
・Excellent communication skills.
・Office software skills.
・Strong sense of responsibility and work ethic.
・Valid work visa

■ Preferred:
・At least 1 year of customer support experience
・Translation experience
・Experience as a leader ※Any length of period
・Japan working visa or able to work
※Any Nationality Welcome

■ Place of Work:Tokyo Lab ※Place of work subject to change (Limited to Tokyo)
■ Working Hours: 9:30 - 18:30
■ Working Days:5 days a week on a shift basis, Weekends/Holidays included

[Hiring Process]
Document Screening→ Interview(Held in Japanese)→Unofficial Offer
※This entire process will take a minimum of 1 week

[Salary, Benefits]
Hourly Wage, from 1,200~ JPY/h. (full-time advancement available depending on experience and performance)
- Commuting expenses provided (up to 1,000 JPY per day, offsite assignments fully covered)

*This is a full-time position, contracted for 3 months with the possibility of extension
** This position requires work visa valid in Japan; Tourist/Temporary Visitor, Trainee, Instructor, Student and those that are restricted to a specific activity are not eligible.
Please consult for more information.

We look forward to your application.

Last modified on December 11, 2022

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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