★★Please Read Before Applying ★★
Candidates must be able to teach minimum of 8 hours a week on either weekday mornings (6:00 am to 9:00 am) and/or weekday nights (6:00 pm to 11:00 pm).
* If you are available on Saturdays as well, you'll be prioritized in the hiring candidate list.
COACH JOB DESCRIPTION
1. SUMMARY OF POSITION:
TORAIZ CUSTOMERS AND THE ROLE OF COACHES
TORAIZ is a well-reputed company which prides itself on the high quality of service it provides. We focus on the high-end market of the English language industry. Our customer base includes CEOs, professionals, business owners, university students, homemakers, etc. Most of our students already have a basic knowledge of English but our aim towards are students are:
Deliver maximum benefit in a limited time (1 year).
Strengthen their ability to produce or interact in English with confidence.
Establish English as a tool for their personal development.
Bridge the gap between English knowledge (Input) and production (Output).
Coach customers towards their goals.
2. TORAIZ METHOD AND LESSONS
Student Output Vs Teacher Output
Decrease the TTT (Teacher Talk Time) to a minimum.
Increase STT (Student Talk Time) to a maximum.
50-minute lesson at a Center in a group setting once a week (Maximum of 4 students).
25-minute private online lesson (2 or 3 times a week).
The Coach is responsible for:
Providing high-quality, level-appropriate lessons.
Motivating customers to output during lessons.
Assuring that all customers have an equal opportunity to speak.
Ensuring the customer’s experience at TORAIZ meets or exceeds their expectations.
The Coach recommends and provides lessons which are:
In compliance with the coaching principles and methods of TORAIZ
Coaches should create a class environment where our customers:
Are highly motivated and maximize output.
Feel safe to learn from mistakes.
Understand that they need to output to progress.
Feel they are receiving equal opportunities to participate.
To maximize synergy when designing and delivering a customized learning program,
Coaches should work closely with:
4. KEY ROLES OF COACHES
Coaching in accordance to the TORAIZ Coaching Method and Standards.
Coaching beginner, intermediate and advanced Group and Online lessons.
Planning, preparing and delivering a well-structured program and well-structured lessons.
Conducting level checks & advising on programs & lesson materials.
Participating in Review Meetings and providing relevant and detailed feedback.
Proactively communicating with team members regarding customer progress, strengths & challenges, and program & lesson material recommendations.
Taking an active role as a TORAIZ front-line representative and striving to ensure customer satisfaction by assisting the team in delivering excellent customer service.
Completing administrative tasks (Invoices, document submission) correctly and in a timely manner.
Communicating and responding positively to issues, concerns and requests in a professional and timely manner.
Responsibly maintaining and adhering to work schedules.
Participating in company workshops.
Taking an active role in professional self-development.
Aligning behavior with the company’s strategic objectives.
Supporting, promoting, and participating in TORAIZ parties and other events.
Supporting local, regional and national marketing strategies.
Accepting & fulfilling additional responsibilities to support the company, as agreed.
5. KEY RELATIONSHIPS
Fellow Coaches and Japanese Teachers
Center Management Team
Coach Service Division
Corporate Business Customers
External TORAIZ Staff
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