We are one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, our Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 28 years.
Part of the staff benefits (depend on position level):
Annual leave: 14 - 16 days
Medical & Hospitalization Leave
Medical Coverage/ Reimbursement
Marriage / Compassionate Leave
Maternity / Paternity Leave
Free Gym Membership
Regular working hours: Monday - Friday (9am to 6pm)
Customer Service Specialist / Customer Service Manager (Supporting Japan OR China market)
Responsibilities :
-The hired personnel will attend to customer’s queries pertaining to products, warranty claims, repair claims, replacement requests, inquiries, complaints and follow thru until action is resolved to the satisfaction of the customer.
-Manage daily operation of call center to include the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
-Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
-Respond to and resolve issues expressed by team members; create and maintain a high quality work environment so team members are motivated to perform at their highest level
-Delivers strong growth by exceeding defined targets for revenue growth
-Provide statistical and performance feedback and coaching on a regular basis to each team member
-Address disciplinary and/or performance problems, according to company policy.
-Assist HR department and reporting manager on staffing and new hires interview to provide feedback on candidates
Requirements :
-Associates Degree required, Bachelor's Degree preferred
-Minimum 5 years of experience in customer service or relevant experience
-Minimum 3 years experience as supervisory/management (Optional)
-Minimum 3 years of working experience in IT/ CRM environment
-Minimum 3 years in Outsource Solution center or related experience
-Excellent communication skills verbal and written in English, Japanese OR Mandarin
-Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required
-Professional and cooperative, to ensure an effective working partnership with stakeholders, subject specialists and staff
-Have excellent organizational and administrative skills (including attention to detail)
-Have good presenting/training and coaching skills (for sharing standards with colleagues and team-members)
最終更新日:2017年6月13日
この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。
© 2024 GPlusMedia Inc. All Rights Reserved.
ガイジンポットおよびキャリアエンジンは学研グループのグループ企業である株式会社ジープラスメディア商標また登録商標です。