Shared Services Engineer（期限切れ）

BiOS, Inc

会社

BiOS, Inc

求人ID

123632

勤務地

日本東京都

掲載日

2017/11/01

業種

IT / ハイテク

職種

その他IT、インターネット、通信

雇用形態

契約社員 / 中途・役職あり（管理職）

給料

給与についての記載なし

• 相談可

Job Description
The Shared Services Engineer is primarily responsible for ensuring that users are able to
perform everyday work functions and to maintain the software and hardware of the users’
desktop machines (laptops, desktops).

The Shared Services Engineer is also responsible for the servers at client locations and must
coordinate their work schedule in order to visit all of the clients that have been assigned to
them. This involves coordination with multiple teams, vendors and clients in order to resolve all
outstanding, current or new issues.

As well as this Shared Services Engineer will be involved in various types of projects, will liaise
with IT headquarters, deliver consultation of customers’ IT environment, and support datacenter
management team.

Responsibilities
Technology:
 Account Creation: The creation, modification or deletion of user accounts on
Windows, Linux/Unix, Mail Programs and User directories on the file servers or
web servers if necessary
 Hardware Troubleshooting (PC): The ability to troubleshoot and replace hardware
components (HD, RAM, Video, Monitor, NIC, CPU etc.) on various PC's and
possibly UNIX hardware
 Hardware Troubleshooting (Server): The ability to troubleshoot and replace hardware
components (HD, RAM, Video, Monitor, NIC, CPU etc.) on various Server
platforms for Windows and possibly UNIX hardware
 Hardware Troubleshooting (Network) The ability to troubleshoot and replace
hardware components (Routers, Switches, Cabling etc.) on various devices such
as CISCO and WatchGuard
 Move, Add, Change work: The movement of various hardware items (PBX, Phones,
Monitors, PC's, Printers, Servers) from one physical location to another. This can
also involve the creation of checklists and some training of engineering staff,
project management skills may also be utilized on the larger projects
 Server Monitoring: Using remote tools (Online or designed systems) to monitor the
status of production servers (Web, Mail, File, DNS) in order to determine if an onsite visit would be required to resolve issues required. This also involves
working with OS upgrades (Windows, Linux, Unix) and various applications
upgrades and patches to keep the servers running at their best performance
levels
 Perform Backup of Data: Performing the backup of data by software, following the
current procedure, changing tapes and managing inventory levels in order to
purchase new tapes for damaged or old items
 Inventory Management: Includes, ordering of parts, replacements and
entering/updating information in the database or inventory management system
utilizing current processes and procedures
 Software Troubleshooting (Office): Troubleshooting problems that are encountered
with Microsoft Office such as stalled applications, crashes and system freezes and
research on the newest versions being released
 Software Troubleshooting (OS): Troubleshooting problems that are encountered on
various OS's (Windows, Linux, UNIX) such as stalled applications, crashes and
system freezes and research on the newest versions being released
 Software Troubleshooting (In-House): Troubleshooting problems that are
encountered on various In-house applications such as stalled applications,
crashes and system freezes and research on the newest versions being released
 Produce accurate and informative documentation in a professional and timely
manner
 Take part in the design and construction of networks
 Setup servers, PCs and other IT equipment

Management:
 Process and Procedure: The creation and implementation of new processes and
procedures in all areas of the business to help improve or streamline current
process and procedures (inventory, infrastructure, recruiting, sales, administration
etc...)
Sales:
 Sales Support: Assisting the sales team by meeting clients in order to help by
offering advice or expertise in the subject matter (outsourcing, networks, NetCare,

hardware and software). Leads can also be passed into the sales team for follow-
up and to generate potential new sales for current or new clients

Required Skills and Experiences
 At least 5 years of experience as a helpdesk, desktop, or user Shared Services
Engineer
 Must be MCP certified or equivalent
 CCNA certified or equivalent technical skills are preferred have, but not must
 Strong environment analysis skills
 Strong documentation creation and management skills
 Experience in any vendor management is preferred
 Experience of PC, server installation
 Experience of system administration / IT support
 Strong communication skill

Language:
 Business-level English
 Fluent-level Japanese language