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Customer Service Representative for a Japanese Proxy Shopping Service (expired)

株式会社JABLE

株式会社JABLE

Job ID
151735
Location
大阪市中央区, Osaka, Japan
Post date
Feb 14, 2024
Industry
Internet
Function
Export / Import, International Related Business
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥220,000 ~ ¥220,000 / Month

Requirements

  • English: Native level
  • Japanese: Business level
  • Must currently reside in Japan
  • Visa sponsorship available

Description

【About Us】

DEJAPAN is a proxy shopping service offered by JABLE Corporation that does everything from buying products sought by overseas users who want Japanese items, to receiving, inspecting, packing, and shipping them.

We provide a one-stop service that solves the problems of language, payment, delivery, and customer support for people overseas who want access to Japanese products without having to understand Japanese or visit Japan.

Some of our most frequently ordered items include otaku goods like anime figures, trading cards, and plush dolls, as well as fashion goods like second hand luxury brand items and lolita clothing!

If you're passionate about spreading Japanese culture and goods around the world, this is the place for you!! We hope you’ll join our company and help us grow!

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【Job Responsibilities】

You’ll be working with customers on a daily basis, helping them through the order, packing, and shipment processes. You’ll learn how to deal with a wide variety of customer issues and questions. Additionally, you’ll handle simple office administration duties, such as creating forms for parcel damage claims and taking calls from the local post office.

 ● Responding to customer inquiries by email in English
 ● Solving item issues with the other teams and/or the seller in Japanese
 ● Processing claims (ex. parcel damage, loss)
 ● Handling payment issues
 ● Analyzing sales data

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【Job Requirements】
 ● English: Native or bilingual proficiency
 ● Japanese: Business level (approximately N2 or above)
 ● PC skills: Basic operations (typing, Word, Excel, GSuite, etc.)
 ● Must be able to commute to our office in Osaka
 ● Must be able to start in March 2024

【Desirable/Beneficial Skills】
 ● Work experience in customer service
 ● Strong communication skills, including fluency in both English and Japanese
 ● Has customer support skills, including problem-solving and conflict resolution
 ● Ability to multitask and prioritize effectively
 ● Attention to detail and accuracy
 ● Experience in e-commerce or logistics industry is a plus

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【Employment Details】
 ● Employment Type: Permanent employee (Full Time)
 ● Salary: 220,000 JPY per month (after the probationary period)
 ● Working Hours: 9:00 AM to 6:00 PM (Monday~Friday) *Flextime system available
 ● Break: 1 hour (lunch)
 ● Average scheduled working hours: 160 hours per month

【Probationary Period】
 ● 2-3 months (subject to shortening or extension depending on circumstances)
 ● Salary during the probationary period: 187,000 JPY per month
 ● No social insurance during the probationary period

【Benefits & Welfare】
 ● Transportation expenses: Up to 25,000 JPY per month
 ● Full social insurance (after the probationary period)
 ● Holidays: Over 120 annual holidays
 ● Paid Time Off: 10 days granted after 6 months of employment
 ● Possible salary increase (once a year, based on internal evaluation)
 ● Year-end bonus available
 ● Annual paid leave (based on Japanese labor law standards)
 ● Overtime pay
 ● Work visa sponsorship available
 ● Relocation assistance available

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【Selection Process】
 ● Document screening (履歴書, 職務経歴書, English Resume and/or Cover Letter)
 ● In-person interview - approximately 120 minutes (including written exam)
 ● Job offer/Onboarding

Although the DEJAPAN team speaks and understands English fluently, JABLE’s upper management team is not fluent in English. To ensure clear communication and understanding for all parties, all hiring communications will be conducted in Japanese.

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【Workplace Location】
〒542-0012
9-1-18 Tanimachi, Chuo Ward, Osaka
(Access Tanimachi Building 7F)

【Access】
 ● About a 4-minute walk from Tanimachi Kyuchome Station on the Osaka Metro
 ● About a 7-minute walk from Osaka Uehommachi Station on the Kintetsu

Last modified on March 16, 2024

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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