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Operations Officer (expired)

ExoTravel

ExoTravel

Job ID
150350
Location
Tokyo, Japan
Post date
Feb 15, 2024
Industry
Tourism / Travel / Hospitality
Function
Travel Agent
Work Type
Full Time / Experienced (Non-Manager)
Remote work
Available
Salary
¥237,000 / Month
  • Negotiable

Requirements

  • English: Business level (preferred)
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan
  • Visa sponsorship available

Description

GENERAL ACTIVITIES

Position Overview
To check all files created by reservations staff, booking guides and transportation and ensuring that all aspects of every tour are handled correctly and on a rotation basis.

Responsibilities:
* Issue job orders for guides and drivers.
* Reconfirm and co-ordinate with sub-agents, check transfers and airlines if necessary.
* Be in charge of quality control & customer service for execution on ground.
* Ensure timely reports.
* Keep oneself informed of economic, industrial and other trends that affect markets, products
and prices in Tourism field.
* Manage, motivate and retain the team to achieve high quality performance.
* Liaise with the other departments, suppliers and EXO sister offices when needed.
* Maintain good working relations with clients and suppliers

Work Relations:
* Liaise with the other departments and EXO sister offices
* Liaise with all suppliers
* Maintain good working relations with clients and suppliers

Qualifications:
* Bachelor’s degree or higher in tourism related field
* A minimum 3 years’ experience with a local tour operator or in a similar position and have an
understanding of the complexities of this important job is a plus.
* Good command of both written and spoken Japanese as well as English; other foreign language
is a plus
* Rigorous, precise and perseverant.

Skills:
* Hands-on experience with the ability to work as part of a team
* Excellent communication skills; able to create and develop good communication with the
suppliers and the team
* High degree of customer-oriented service
* Strong organizational skills, ability to work under pressure and to prioritize tasks
* High standard of personal conduct and presentation
* Good computer skills (word, excel, outlook)

Last modified on March 17, 2024

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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