Operations Manager（期限切れ）

Japan Mobility

会社

Japan Mobility

求人ID

123341

勤務地

日本愛知県

掲載日

2017/10/12

業種

サービス業

職種

物流管理、オペレーション、サプライチェーン

雇用形態

フルタイム / 中途・役職あり（管理職）

給料

給与についての記載なし

• 相談可

The primary job responsibility of the Operations Manager is ensure that all Japan Mobility staff follow company guidelines throughout all stages of business operations. The Operations Manager is responsible for maintaining service quality standards, customer satisfaction goals, and increasing profitability by reducing waste and improving efficiency.

In addition to these responsibilities, the Operations Manager will offer support and assistance to the Director of Sales and Business Development with all Japan Mobility -related activities and make efforts to maintain effective communication with customers, service partners and employees. The Operations Manager will serve as a trainer / mentor for Relocation Managers and other Japan Mobility team members, and lead regularly scheduled manager meetings.


SPECIFIC TASKS:

Customer Service
•Ensure quality and service standards are met by all employees
•Liaise with clients
•Deliver relocation services as needed
•Ensure that all employees provide the highest quality comprehensive service & support for all of our customers
 

Operations
•Report daily business operations and service delivery for all accounts to the Director as requested
•Comply with established company rules and guidelines
•Ensure that managers receive / accept work orders and assign tasks to their team
•Ensure that managers have set tasks that have appropriate deadlines and are on schedule
•Ensure that managers have completed the necessary preparation for assigned services
and recorded progress accordingly

Training
•Lead regularly scheduled manager meetings to address any issues
•Manage individual training and improvement programs for managers
•Ensure that managers follow individual training and improvement programs for team members

Office Management
•Ensure all team members follow sensitive document storage and workstation tidiness rules
•Request necessary office equipment as needed (Storage bins, workstation items, laptop setup, business cards orders, etc.)

Loss Reduction
•Reduce waste of resources due to accidents and mistakes
•Coordinate schedules so that company resources can be shared efficiently
•Collect monthly loss totals from all team members and report to Director

Other
•Plan and participate in company sponsored events as needed
•Create a positive and enthusiastic work environment for your team


QUALIFICATIONS & EDUCATION REQUIREMENTS:

• Minimum 2 year college degree with a 4 year degree preferred
• Detail oriented
• Management experience preferred
• Ability to work to a schedule, and manage own time effectively to meet deadlines
• Strong communication skills in both English and Japanese
• Business level Japanese or better
• Business level English skills or better
• Minimum of two years work experience in Japan
• Experience living and/or working abroad
• Must be proficient with Outlook, Word, Excel and PowerPoint
• Highly organized with strong multi-tasking skills
• Must be resourceful and able to work individually