求人情報検索

English and Japanese Customer Support(期限切れ)

Keywords International Co., Ltd. - キーワーズ・インターナショナル

Keywords International Co., Ltd. - キーワーズ・インターナショナル

求人ID
132652
勤務地
東京都 Chiyoda
掲載日
2019年4月18日
業種
通訳 / 翻訳
職種
その他
雇用形態
契約社員 / 新卒・第二新卒
給料
時給 1,100円 ~ 1,500円
  • 相談可

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 上級(ビジネス会話レベル)
  • 現在日本在住の方に限ります
  • ビザのスポンサーが可能

説明

The Customer Support Representative, or as we call it, Player Support Representative, serves customers by providing product and service information; resolving product and service problems.

DUTIES AND RESPONSIBILITIES
The CSR or PSR has the following tasks:
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products

QUALIFICATIONS
- Interest in video game
- PC Skills
- Excellent linguistic skills in English and Japanese (JLPT N3 or higher/Native Japanese)
*We are also looking for French, German and Spanish bilingual candidates

CONTRACT TYPE: Fixed Term Contract
WORKING HOURS: 8 Hours per a day with 1 hour break
WORKING DAYS: 5 Days per week (may include weekends)

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

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