A Telephone Operator is responsible for all communication, in – going and out- going thus maintaining the hotel image and Ensure proper functioning of telephone equipments in the hotel at all times and to implement correct telephone operating procedures.
Job Description
>Courteously receive and properly route incoming calls
>Take down and relay messages
>If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
>Record and give wake-up calls
>Project a good image of the hotel by establishing good P.R through the telephone
>Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.
>Knows and use correct front office terminology
>Be familiar with operation of computer terminal
>Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department
>Perform administrative work relating to technical faults and problems
>Perform any duties that may be assigned from time to time by supervisors
>Bring any discrepancies to the attention of FOM
>Refer any major operational problems or guest complaints or in his absence to the Ass. FOM.
>Following up client comments by trying to find a solution for every problem raised.
最終更新日:2019年9月2日
この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。
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