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Game related Customer Support (expired)

E-Guardian, Inc Osaka GAMELABO

E-Guardian, Inc Osaka GAMELABO

Job ID
Osaka, Japan
Post date
Mar 8, 2023
Service Industry
Other Service Related
Work Type
Contract / Experienced (Non-Manager)
¥216,000 ~ ¥270,000 / Month


  • English: Business level (preferred)
  • French: Business level (preferred)
  • Japanese: Business level (preferred)
  • Must currently reside in Japan
  • Business level of English skill will be PLUS


Game related customer service (via email)

Company: E-Guardian, Inc. Osaka GAMELABO
Location: Osaka City, North Ward, Osaka (Closest station: Nishi Umeda/Kitashinchi Station(5~7min walk)
Industry: Customer Support, Gaming, Localization, Translation / Interpretation, SNS management
Work Type: Contract Employee
Salary: 1,350JPY~/hour (depending on skill and experience)
*During the trial period (of approximately 30 days) the wage is 1,200JPY per hour.

**The monthly salary will be
216,000 ~ 270,000 JPY including night-shift allowance

[Recruitment due to business expansion]

You will be responsible for providing customer support for the application of a world top-class famous game company.

Customer support duties, translation of content
You will use your language skills to communicate with customers and act as a bridge to the management company.

We are looking for people who want to work in a game-related field, bilingual in Japanese and French, or bilingual in Japanese and English.

No experience is necessary, as our senior staff will guide you through the process.

We are looking forward to your application.

Further job duties may include some or all of the following:

・ Multilingual Customer Support, primarily via email to help users who have trouble playing games

■Required skills/experience
・Bilingual in French and Japanese, or English and Japanese.
・Experienced in using MS office suite (primarily Word and Excel)
(*We do not use any specific translation software for our work)

■Ideal skills/experience
・ Experience in creative translation, such as manga or gaming (paid or volunteer work)
・ Knowledge of gaming and other Japanese sub-cultures

■Work hours (shift work during the following hours)
09:00 a.m. to 06:00 p.m.
※Shortened working hours are also negotiable.

■Employee Benefits
・ Complete social insurance
・ Transportation fees are covered (up to 16,000JPY/month)
・ Overtime is paid by the minute
・ A break room is available on the premise (with a fridge, microwave, and vending machines)
・ Paid holidays available after 6 months of work
・ Possibility to get a raise
・ Possibility to become a full-time employee
・ Late/night-shift workers are eligible for a 25% wage increase


イー・ガーディアン株式会社 大阪GAMELABO

JR東西線 北新地駅 徒歩7分 / 大阪環状線 大阪駅 徒歩10分 / 大阪市営四つ橋線 西梅田駅 徒歩5分

※想定月収 216,000円 〜 270,000円 (夜勤手当など含む)







・ フランス語・日本語のバイリンガル、もしくは英語・日本語のバイリンガルの方

・ 第二新卒・ブランクがある方
・ 主婦、主夫の方
・ カスタマーサポート未経験の方
・ ゲームが好きな方
・ 就労、配偶者VISAをお持ちの外国籍の方(適切な就労条件をお持ちの方)


・ 社保完備
・ 交通費規定支給(月1万6000円まで)
・ 残業代1分毎に支給
・ 休憩室完備
・ 勤続半年より有給休暇取得可能
・ 昇給あり
・ 正社員登用あり
・ 深夜勤務は25%UP

Last modified on April 8, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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