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Operating Staff for "teamLab Planets" (art museum) (expired)



Job ID
Toyosu, Koto-ku, Tokyo, Japan
Post date
Sep 4, 2023
Tourism / Travel / Hospitality
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Part Time / Entry Level
¥1,200 ~ ¥1,450 / Hour


  • English: Business level
  • Japanese: Conversational
  • Must currently reside in Japan
  • Valid Visa



旅行業界のアカデミー賞と評される「ワールドトラベルアワード」の「アジアを代表する観光名所 2023」部門にて、アンコールワットやタージ・マハル、万里の長城など、名だたる世界遺産が候補だった中で、国内では初めて、最もアジアをリードする名所に認定されました!



Due to popular demand, we have decided to extend the exhibition period from the end of 2023 to the end of 2027!
As the number of customers from overseas is increasing, we are looking for people who are bilingual in English and Japanese.
Please read the application requirements below and apply now!

TeamLab Planets TOKYO has been recognized as the leading Asian tourist attraction in the "Asia's Leading Tourist Attraction 2023" category of the "World Travel Awards", which is regarded as the Academy Awards of the travel industry, among many famous world heritage sites such as Angkor Wat, Taj Mahal and Great Wall of China. This is the first in Japan to be recognized as one of Asia's leading tourist attractions! We look forward to receiving your applications so that we can make our facilities even more attractive than before!

PLANETS Co., Ltd, is the company operating ”teamLab Planets” in Toyosu, Tokyo, a museum where you walk through water, and a garden where you become one with the flowers. There are four massive exhibition spaces and two gardens. We are currently hiring English speaking operation staff.

Over half of our visitors are coming from abroad, so we really need your help! We seek to hire operating teams of 25 - 40 English speaking members in this time.

The concept of ”teamLab Planets” is Body Immersive. Visitors enjoy an awe-inspiring tactile experience through immersion into several huge art installations.

You would be working in the artwork spaces, meaning that your work is continually fresh and exciting, and that you too can enjoy the immersive experience alongside our guests.

<Company Overview>
This museum exhibits the works of the world-famous TeamLab.
Since the facility is built to exhibit the works of TeamLab, large-scale artworks are on display.
In order for visitors to immerse themselves in the artworks and enjoy the art with their whole bodies, no shoes are allowed inside the museum, and all visitors are asked to walk barefoot.
All luggage must be placed in lockers, and only cameras and smartphones are allowed to be carried.
Every detail, from flooring material and lighting to water temperature and smell, has been carefully considered to create an immersive experience.
There are 11 works of various sizes, including those located both inside and outside the facility.
The pathways in the museum are dark, and visitors follow a route by relying on the light under their feet.
After passing through the dark and narrow corridors, visitors will be impressed by the countless flowers and lights.

<Job Responsibilities>
Your main job responsibilities are assistance in customer service and back-end operations. Currently, 70-80% of our visitors come from overseas. While many do not speak Japanese, we ask you to provide assistance in English.
Your primary responsibilities will include how to enjoy the artworks and precautions at the entrance of the artworks, and respond to visitors who need assistance.
Outside the facility, you will be in charge of providing information about tickets and admission to visitors. However, please note that the official language during work is Japanese. Therefore it is essential to understand and speak Japanese for listening and conversation purposes.
In the back-end operations, you will be responsible for restocking, managing, and transport equipment. As we sometimes handle delicate machinery, attention to detail and careful work are essential. Additionally, a hospitality mindset, similar to that of a hotel, is highly valued.
You will need to quickly understand what the customers needs and make the most of it in your work!

・Provide information as a guide for foreign visitors at each installation
・Basic care for facilities by helping to clean and maintain the equipment, etc.

・Business-level English
・Conversational-level Japanese
・Valid Work Visa, each Visa with Permission for non-qualification activities
・Please apply only if you are in a commutable area.

<Working days and hours>
・Shift schedule: from at least 3 days / week, 6 hours or more per day depending on your availability in the range below:
 ・Days: Sunday - Saturday
 ・Hours:9:00am - 11:30pm
*Working hours may vary depending on operation situation.

・¥1,200〜 / hour

*After being promoted to a leader, there is a raise in pay. At this time, over 20 staff are already working as leaders too.
*During initial training period (100 working hours), hourly wage is ¥1,080.

・Transportation costs (up to ¥30,000 / month, or up to ¥2,000 / day)
*Between home and teamLab Planets TOKYO
・Social insurance (Employment Insurance, Compensation Insurance, Employees' Pension, Health Insurance)
・Additional compensation if you work overtime and late-nights
・Employee discount for drinks and food on-site

Please come and join us at the forefront of the immersive art experience that is teamLab Planets!
※Please note that the interview will be held in Japanese.

Please update your resume with the latest information.

Apply Today!

Last modified on October 5, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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