求人情報検索

Team Leader of Leisure for travel agency(期限切れ)

Destination Asia Japan - ディスティネーションアジアジャパン

Destination Asia Japan - ディスティネーションアジアジャパン

求人ID
149975
勤務地
日本東京都Tokyo
掲載日
2023/09/13
業種
旅行 / 観光 / ホスピタリティ
職種
旅行会社
雇用形態
フルタイム / 中途・役職なし
給料
給与についての記載なし
  • 相談可

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 上級(ビジネス会話レベル)
  • 現在日本在住の方に限ります
  • Degree in tourism or related field of study, or minimum four years’ industry experience.
  • Experience in the Travel, Tourism and/or Hospitality Industry, with at least two years in a supervisory position.
  • Knowledge of a broad range of international source markets desirable though not essential.
  • Detailed destination and product knowledge of Japan.
  • ビザのスポンサーが可能

説明

Destination Asia Japan is expanding, and we are currently seeking dynamic, ambitious, driven persons to be part of our growth. This position is based in our Ginza, Tokyo Head Office, where you will be part of a young, energetic, and international team.

JOB PURPOSE:
Manage and deliver high quality travel experiences and reservation services across the assigned team.
Lead and be directly responsible for all aspects of the team’s performance and have day-to-day accountability for timely delivery of quality services across quotations and reservations. Responsible for driving continued improvement through training and development.
Champion a culture of open and honest communication, teamwork, customer centric mindset, and flexibility.
Execute any special projects or other duties as assigned by the Leisure Manager or Director of Leisure.

COLLABOLATION
The Team Leader is expected to work closely with the managers of the Leisure, Operations, Finance and Product departments to ensure that their team follows all agreed upon processes and workflows.

KEY RESPONSIBILITIES
"Strategy"
• Ensure team alignment with the overall strategy, goals, and KPIs created for the Leisure Department.
• Drive innovation and creativity to explore opportunities for growth and increase market share.

"Execute"
• Delight our partners and clients by meeting their requirements and adhering to SLAs or other similar agreements with partners regarding quotations, reservations, and on-the-ground services.
• Manage assigned portfolio of clients and oversee negotiations for special requests with hotels/suppliers for specific clients. Identify upselling opportunities and seize every sales opportunity to drive profitability.
• Ensure service excellence by monitoring and providing feedback on KPIs set by the department and ensure that the team is delivering against individual and team goals.
• Dispatch all bookings from their team in a timely manner.
• Identify training opportunities and provide partner training for key partners.

"Leadership"
• Focus on the management of the assigned team and foster a flexible mindset and a team culture dedicated to providing high quality services to our partners and clients.
• Ensure their team members have clear direction and skills to enable them to perform their duties. This will be delivered through various channels including training, effective performance management, coaching conversations, support in learning and development requirements.
• Lead performance reviews (My Success) of their team members on a yearly basis.

"Finance"
• Ensure that all bookings within their team maintain an appropriate profit margin and provide timely and appropriate feedback to minimise losses.
• Ensure all overdue payments within their teams are followed up on and paid on a weekly basis.
• Support the Director of Leisure and Leisure Manager in ensuring that relevant monthly invoices are accurate and ready to be sent out to partners on a monthly basis.

QUALIFICATIONS and EXPERIENCE
• Degree in tourism or related field of study, or minimum four years’ industry experience
• Experience in the Travel, Tourism and/or Hospitality Industry, with at least two years in a supervisory position.
• Knowledge of a broad range of international source markets desirable though not essential.
• Detailed destination and product knowledge of Japan.

SKILLS
• Excellent written and verbal communication skills in English and Japanese.
• Able to work within a fast-paced environment and adaptable to changing circumstances.
• Excellent collaboration and relationship building skills with internal stakeholders, but more critically external clients and customers.
• Systematic and logical approach to solving problems, with ability to incorporate creativity.
• Self-motivated, highly organised, pro-active and flexible.
• Strong work ethic with a real commitment to continuous improvement.
• Proficiency in Microsoft Office applications.

Don't hesitate to apply, we are waiting for you!

最終更新日:2023年10月14日

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

© 2024 GPlusMedia Inc. All Rights Reserved.

ガイジンポットおよびキャリアエンジンは学研グループのグループ企業である株式会社ジープラスメディア商標また登録商標です。