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Game Customer Support Staff (English)

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

株式会社デジタルハーツ DIGITAL Hearts CO.,LTD

求人ID
143062
勤務地
Shinjuku、東京都、日本
掲載日
2021年11月4日
業種
通訳 / 翻訳
職種
その他ローカライゼーション、翻訳、通訳
雇用形態
契約社員 / 中途・役職なし
リモート勤務
可能
給料
時給 1,200円

応募条件

  • 英語: 母国語レベル
  • 日本語: 上級(ビジネス会話レベル)(優先)
  • 現在日本在住の方に限ります
  • Native level of English
  • Currently residing in the Kanto area with a valid work visa
  • Strong interest in the video game industry
  • Japanese skills above conversational (相当N2~)

説明

We are recruiting passionate online Gamers with excellent communication skills for our Customer Support Team!

As a part of Digital Hearts Customer Support, you can dedicate your game knowledge and expertise towards helping players, creating solutions for the latest issues and ensuring the highest quality experience for each player.

The successful candidate will be in charge of the following responsibilities:

Operations in English:
・Responding to customer inquiries
・Confirming illegitimate (cheating) players
・Provide user support, creating reports on illegitimate (cheating) players
・Analyzing common issues and sharing them with team members to strengthen the framework for future cases.
・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
※Response to players’ inquiries will generally be through email and an online chat system.

・Creating operations manuals
・Training/Teaching other team members

Operations in English and/or Japanese:
・Managing operations progress/quality
・Relaying reports inside company
・Conveying information to relevant companies
・Translation, participation in meetings

■ Required:
・English:Native level
・Japanese:Business level
・Customer Support Experience
・Experience and familiarity with gaming
・Excellent communication skills.
・Office software skills.
・Strong sense of responsibility and work ethic.
・Valid work visa

■ Preferred:
・At least 1 year of customer support experience
・Experience as a leader ※Any length of period
・Japan working visa or able to work
※Any Nationality Welcome

■ Place of Work:Sasazuka Lab ※Place of work subject to change (Limited to Tokyo)
■ Working Hours: 9:30 - 18:30
■ Working Days:5 days a week on a shift basis, Weekends/Holidays included

[Hiring Process]
Document Screening→ Interview(Held in Japanese)→Unofficial Offer
※This entire process will take a minimum of 1 week

[Salary, Benefits]
Hourly Wage, from 1,200~ JPY/h. (full-time advancement available depending on experience and performance)
- Commuting expenses provided (up to 1,000 JPY per day, offsite assignments fully covered)

*This is a full-time position, contracted for 3 months with the possibility of extension
** This position requires work visa valid in Japan; Tourist/Temporary Visitor, Trainee, Instructor, Student and those that are restricted to a specific activity are not eligible.
Please consult for more information.

We look forward to your application.

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

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