Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?
* A $750 USD sign-on bonus for you, if you join us by the October 31st!
* A place in a fast-growing company with ambitious A-level clients.
* A casual and highly international environment where you’ll work with people from over 40 different nationalities
* Flexibility; working remotely means being able to work from anywhere in the world
* No time wasted commuting between home and work
* Access to top-notch tools, training, and colleagues
You will join a fresh team from the beginning. In this position, you will be tasked with providing support via e-mail, chat and social media, and possibly by phone.
Before you even start, we will make sure that you get a complete, and detailed training, to prepare you for your new position. After that, you’ll have your Operations Manager to facilitate you in your function, and your Team Lead will be there to make sure you are comfortable and happy in your job.
* You know fluent Japanese (no certificates required)
* You know English at a B2 level (no certificates required)
* An internet speed minimum of 1.0 Mb/s download and 0,5 Mb/s upload internationally.
* A minimum of 4 GB RAM memory
* Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
* An i3 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
* A smartphone capable of two-factor authentication that runs at least:
** Android 4.4 or newer
** Apple iOS 10.0 or newer
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