Destination Asia Japan are looking for an airport representative to be based at Narita Airport. This person will be the 'face' of the company and welcome our clients to Japan.
The selected candidate will need to be fluent in English and be able to work unsupervised. This full time position offers a flexible schedule of 40 hours a week working on weekdays and weekends depending on the flight arrivals.
" Monitor airport flight information
" Meet and greet arriving clients and take care of any requirements they may have
" Assist with luggage if required
" Escort clients to the transfer point and ensure they meet with the airport transfer
" Travel to hotel together with the client if required
" Hand over and explain documentation pertaining to their itinerary in Japan
" Deal with any flight delays and make changes or book additional services
" Inform operations team of any late arrivals or no-shows
" Create and maintain a daily arrival schedule to ensure that all flight arrivals are met each day
" During off peak periods, assisting the Operations team with reservations in our central Tokyo office
" Upselling tours to clients
" Strong Customer Focus and Customer Service
" High level Communication ability - people skills and teamwork
" Excellent English language skills
" Business level Japanese
" Ability to problem solve and think on the spot
" Computer literacy in Microsoft Office
" Ability to work under pressure and with short deadlines
" Use of initiative
" Ability to work independently and without supervision
" Ability to work flexible hours
QUALIFICATIONS AND EXPERIENCE
" Degree qualification; Tertiary qualifications preferred
" Previous face to face customer service experience from a service led organization is essential
" Extensive knowledge of Tokyo
" Sales experience preferred but not necessary
" There is the potential for the position to become a supervisory role for the right candidate.
" Accommodation in Narita may be available as part of the package
" The outlined salary does not include bonus, which is a minimum of month
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