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Guest Services Coordinator(期限切れ)

Destination Asia Japan - ディスティネーションアジアジャパン

Destination Asia Japan - ディスティネーションアジアジャパン

求人ID
125384
勤務地
東京都 Ginza
掲載日
2018年1月25日
業種
旅行 / 観光 / ホスピタリティ
職種
ツアーオペレーター、ガイド
雇用形態
正社員 / 中途・役職なし
給料
年収 290万円 ~ 350万円

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 上級(ビジネス会話レベル)
  • 現在日本在住の方に限ります

説明

JOB DESCRIPTION

Destination Asia is growing and is looking for exceptional candidates to work in their Guest Services Department.

The Client Services Department’s sole purpose is to ensure that our clients have the very best time in Japan, and leave completely satisfied.

The position will also entail working flexible hours at times.

The role needs dedication to customer service and fantastic problem-solving skills.

KEY RESPONSIBILITIES

o Have in-depth knowledge of DA products
o Have in-depth knowledge and be able to propose tours
o Have in-depth knowledge of how to operate all tours
o Check all files for booking accuracy
o Ongoing management of bookings if and when changes occur
o Work with senior staff in identifying areas to improve
o Propose new working styles that increase department efficiency
o Be responsible for the emergency phone 24/7
o Be able to resolve all client issues and questions
o Propose ways to reduce emergency calls
o Be able to sell additional products to clients that call
o Work with suppliers to ensure all operational arrangements are made and executed in accordance with the standards of Destination Asia and our partners
o To be able to feed any sales or product gaps back to the product manager
o To learn about each agent and suggest ways in which to improve service to them



SKILLS

• Strong Customer Focus and Customer Service
• High level Communication ability – people skills and teamwork
• Excellent English and Japanese language skills (Minimum N2) – written and spoken
• Ability to problem solve and think on the spot
• Computer literacy in Microsoft Office
• Ability to work under pressure and with short deadlines
• Use of initiative
• Flexibility to work 24/7 to handle incoming calls at times

QUALIFICATIONS AND EXPERIENCE

• 1+ years’ experience in customer service
• Extensive travel experience in Japan and knowledge of Tokyo
• Tourism industry experience preferred
• Able to work flexible hours when required

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

現在応募を受け付けておりません。

Destination Asia Japan - ディスティネーションアジアジャパンの求人が他にもあります

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