求人情報検索

Operations Manager

会社
International DMC
求人ID
119905
勤務地
東京都 Central Tokyo
掲載日
2017年4月27日
業種
旅行 / 観光 / ホスピタリティ
職種
ツアーオペレーター、ガイド
雇用形態
正社員 / 中途・役職あり(管理職)
給料
年収 450万円 ~ 650万円
  • 相談可

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 流暢

説明

JOB PURPOSE:
Responsible for ensuring excellent service delivery to leisure clients in Japan and ensure smooth running of all operations including hotels, local guides, transportation. Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

1. KEY RESPONSIBILITIES

• Managing a team of 10+ operations staff
Manage guide assignment and vehicles booking as per itineraries.
• Handle and arrange for bookings with suppliers such as restaurants, entertainment venues.
• Assist MICE department to manage on-site service and ensure that all services arrangements are carried out efficiently and services provided are up to the standards.
• Coordinate with suppliers for invoices and ensure that invoices are correct as per the services.
• Manage and check that all quality of services provided by suppliers or employees are up to the standards.
• Manage and maintain good relationship with all local suppliers.
• Manage Operations staff to ensure that their performances are up to standards and company’s expectations.
• Interviewing and training new staff
• Ensure company brand is consistent with Head Office guidelines
•  Responsible for handling the 24 hour emergency contact number

Other duties as assigned by E.D.

2. REQUIRED QUALIFICATIONS

Education and Experience
- Bachelor’s degree in business, tourism or hospitality management
- Minimum 5 years of work experience in tourism industry in similar role
- Management experience

Required Skills
- Computer literacy in Microsoft Office
- Good command of English and Japanese both written and spoken
- Knowledge of Japan tourism products
- Good customer services
- Excellent problem solving skill
- Good customer service skill

この情報は一般的な求人情報であり、ジョブオファー及び契約を結ぶものではありません。

応募するにはログイン/登録が必要です

Facebook and LinkedIn Users

You can also use your Facebook or LinkedIn account to login or register. If you register a new account this way, you will also receive an email inviting you to subscribe to our daily Jobmail.

Facebook connect Sign in with LinkedIn

© 2017 GPlusMedia Inc. All Rights Reserved.

ガイジンポットおよびキャリアエンジンはフジサンケイグループのグループ企業である株式会社ジープラスメディア商標また登録商標です。