【24/7 multilingual Guest Support Operations at a contact center for Hotel and Vacation rentals in Tokyo (English must / Chinese or Korean preferable) 】
Familiar Link Corporation is looking for many talented individuals from foreign countries at our Guest Support Team(GST).
Your career begins at this challenging and rapid-growing company from now.
We provide you a lot of opportunities to learn "hospitality" in Japan, customer service skills and manners.
While taking advantage of your English skills, you can also learn Japanese language.
It is best workplace environment for people with high growth motivation, because we will trust you with a wide range of jobs.
You can enjoy to work with us even if you have no experience in this job since we all support you!
■ Current Job Opening
Part-time multilingual Guest Support Operations staff, 4 people
■ Job Description
We offer a comprehensive support to guests, handle each tasks carefully and rapidly with using several communication tools as SNS(LINE, WeChat, kakao Talk, WhatsApp), Gmail and phone effectively, and fulfill our role as a concierge in order to make their stay the best one.
① Answering inquiries from travelers(guest) coming to Japan
② Managing guests’ reservations and cancellations.
③ Managing house-cleaning reservations
④ Handling guests’ issues when any troubles occur
⑤ Responding to guests’ reviews
⑥ Handling lost and founds
■ Abilities below would be a plus
※Non-experienced are welcome. Below is a rough indication.
・Read, write and speak Chinese or Korean
・English proficiency at TOEIC 850 and up
・Japanese proficiency at JLPT N2 and up
■ What we seek
We value positive personalities and attitude more than your experience as below;
If you are:
◎ a team player and attentive to details
◎ willing to be relied on and enjoy being appreciated
◎ able to think independently and work proactively
◎ exhilarated by new challenges
◎ willing to take responsibilities
◎ interested in creating a better working environment
■ Work Environment
- It is an energetic and cheerful work environment with many young employees.
- About 30 workers from foreign countries are currently operating.
- We will keep on improving the benefits for the employees at our company, and make sure that everybody is well taken care of, just like how our employees take care of our guests.
■ Working hours
- Morning Shift, 8 hour job, 06：00～15：00（1 hour break）
- Afternoon Shift, 8 hour job, 14：30～23：30（1 hour break）
- Midnight Shift, 8 hour job, 22：00～07：00（1 hour break）
■ Salary Range
1,150-1,500 JPY per hour
* It may vary according to your multilingual skill.
* Raise／Once a year
- Transportation expenses（Up to 20,000JPY per month）
- Birthday allowance
- Night work allowance
■ Visa Sponsorship
We are pleased to support to get your working visa from a working holiday.
* only when our company decides to recruit you as a permanent employee
■ Nearest stations
- Toei Shinjuku line, Akebonobashi station (曙橋駅) 3 minutes walk
- Toei Oedo line, Wakamatsukawada station (若松河田駅) 8 minutes walk
- Tokyo Metro, Yotsuya-sanchome station (四谷三丁目駅) 10 minutes walk
■ What is Familiar Link?
We are a property management company that is specialized in vacation rentals. Out motto is to “connect” the guests and the hosts & locals like a “family”. We will keep trying to spread the Japanese hospitality (omotenashi) and our lively cultures to the world.
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