Manages all commercial aspects of target and production programs within assigned accounts in a highly visible， organized and profitable manner from inception through build-out including opportunity generation， change management， past due resolution and launch budgeting， issue management and profitability. Manages customer relationships to ensure that the customer remains satisfied and Spartan is the supplier of choice at assigned accounts. Demonstrates Client's Core Operating Values through work activities， actions and behaviors.
PRINCIPAL DUTIES AND RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Includes the following， but not limited to:
1. Manages all program commercial activities for Engineering Change Management and the New Product Review (NPR) product launch process for all assigned programs including:
a. Proposal/Customer Support plan development support including resolution of missing information and specification clarification， feasibility assessment， presentation and negotiation.
b. Facilitates and oversees the development of program launch timelines， milestones， and program launch materials that meet customer’s requirements.
c. Acts as the liaison between customer and plant-based cross-functional launch team. Leads the communication strategies and ensures customer reporting requirements are met.
d. Manages the commercial issue resolution process on existing and launch programs for items such as， volume changes， engineering changes， and specification disagreements.
2. Cultivates deep customer relationships based on value and “face time” with a strong focus on customer’s product design and engineering functions with the objective to gain strategic insight on customer needs and competitive influencers which favorably position the company to capture high potential new programs.
3. Acts as an organizational mentor for achieving customer satisfaction at assigned accounts and is the “go-to” source with a thorough understanding of customer systems， processes and expectations.
4. Provides consistent and relevant communication updates utilizing established tools such as open activity tracking lists， opportunity pipeline， meeting minutes， forecasting， schedules and calendars.
Computer， Technical， mechanical， mathematical and/or scientific skills
Proficient skills in MS Word， Excel and PowerPoint.
Proficient skills in Project Management software w/experience working within ERP systems.
Strong understanding of commercial jet launch processes.
Ability to analyze financial and non-financial data and recommend an appropriate course of action.
Communication skills : Verbal， Written， Training， Presenting， etc.
Advanced oral and written communication skills. Ability to communicate with clarity， high-level of accuracy， persuasiveness and in a positive， influential manner.
Ability to work all levels of internal and external customers to listen and understand their business problems and translate that knowledge into technical business solutions.
Advanced skills in writing proposals， documents， correspondence， manuals， etc.
Advanced presentation skills， demonstrating the ability to lead and facilitate effective meetings (obtain buy-in and collaboration) and/or make presentations to all levels of staff and management (internally and externally). Ability to develop visual presentations (i.e. PowerPoint).
Problem Solving and Decision Making skills
Advanced problem-solving skills， demonstrating the ability to participate in or lead problem solving sessions， examine various process variables and sets of data and make decisions on resolving issues of medium to high complexity.
Ability to review a large amount of detailed and complicated information and recognize when issues need to be elevated above the launch team for resolution.
Ability to analyze data of medium to high complexity to make recommendations with respect to business case directions.
Leadership skills and/or Project Management skills
Ability to collaborate with and influence others in self-directed work teams to achieve results/goals.
Other- additional skills， travel and shift/schedule requirements， etc.
Ability to liaise with others across operational， functional， and technical disciplines.
Ability to manage multiple tasks and projects simultaneously， including balancing priorities and deliverables.
Depending on client base， an understanding of U.S. and JAPAN and various business cultures to allow for effective interaction with Customers， Suppliers， and/or Consultants from differing countries， cultures， or educational backgrounds.
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