Sales and Customer Communication Specialist at Untold Japan

Untold Japan

Company

Untold Japan

Job ID

155549

Location

Meguro, Tokyo, Japan

Post date

Apr 15, 2025

Industry

Tourism / Travel / Hospitality

Function

B2C Sales (Consumer)

Work Type

Full Time / Experienced (Non-Manager)

Salary

¥300,000 ~ ¥450,000 / Month

Sales and Customer Communication Specialist at Untold Japan

Are you passionate about travel and tourism? Do you have a knack for sales and excellent customer communication skills? If so, we have an exciting opportunity for you to join our team at Untold Japan as a Sales and Customer Communication Specialist!

Responsibilities:

Handling Inquiries and Customer Support: Respond promptly and courteously to customer inquiries via various channels (email, phone, social media, etc.). Provide exceptional customer support to ensure a positive experience for all clients already on tours in Japan.
Organizing and Leading Meetings: Schedule and organize meetings with potential clients to showcase our incredible tours. Lead these meetings and effectively sell potential tours, addressing clients' needs and preferences.
Building and Managing Customer Database: Maintain an organized customer database, ensuring all information is accurate and up-to-date. Use this database to follow up with potential leads and to provide personalized support to our valued customers.
Collaborating with Booking Manager: Work closely with our Booking Manager to handle client requests, including booking hotels, transportation, and activities. Ensure all arrangements align with clients' tour preferences and deliver an exceptional experience.
Flexible Working Hours: As our clients may be from different time zones, some communication and meetings may require working outside regular 9-5 hours. However, we offer flexible working hours and compensate for extra efforts with time off as needed.
Requirements/Skills:

Excellent Communication Skills: Strong written and verbal communication skills in English and business-level proficiency in Japanese are essential for effective customer interactions and sales.
Sales Experience: Previous experience in sales or customer-facing roles is preferred, with a proven track record of achieving sales targets.
Personable and Outgoing: We're looking for someone with a friendly and approachable personality who can connect with potential clients and build lasting relationships.
Passion for Travel and Tourism: A genuine enthusiasm for the travel industry and a desire to share the beauty of Japan with our clients.
Highly Organized: Demonstrated ability to manage and maintain customer databases and handle multiple tasks simultaneously.
Benefits:

Room for Growth: Untold Japan is a startup with ample opportunities for career advancement and professional development.
Competitive Salary and Bonuses: Although the starting salary may be lower, pay increases and bonuses are based on the performance of the entire team.
Work-Life Balance: While most of the work will be done in the office, we also offer flexibility for some remote work to promote work-life balance.
Friendly Team Environment: Join a supportive and fun-loving team, with regular staff outings organized to build camaraderie.
If you're ready to embark on an exciting journey in the travel and tourism industry and be part of a fast-growing startup, we'd love to hear from you!

Please submit your application, including your resume and a cover letter detailing your relevant experience and passion for travel.