【Kanazawa Tour Management】Operation Officer (Path to Operation Team Lead) / Good Career Growth Path (expired)

Kanazawa Tours

Company

Kanazawa Tours

Job ID

154665

Location

金沢市, Ishikawa, Japan

Post date

Jan 18, 2025

Industry

Tourism / Travel / Hospitality

Function

Tour Operator, Tour Guide

Work Type

Full Time / Experienced (Non-Manager)

Salary

¥230,000 ~ ¥350,000 / Month

• Negotiable

Job Overview:
We are looking for a motivated and detail-oriented Operation Officer to join our Tour Operation Team. This role provides an opportunity to learn and develop within the company, with a clear pathway to advance to an Operation Team Leader position based on performance, skills, and leadership capabilities.

Key Qualifications:
• Previous experience in tourism, logistics, or customer service is a plus but not mandatory.
• Fluency in English (written and verbal) is essential, along with business-level Japanese to effectively communicate with local partners and vendors.
• Strong communication skills to effectively collaborate with team members and external stakeholders.
• Strong organizational skills and the ability to multitask in a dynamic environment.
• Proficient in Microsoft Office, Gmail, Google Docs, and other productivity tools.
• A proactive mindset and willingness to learn.
• Permanent work visa in Japan required.

Responsibilities:
• Tour Coordination: Support the assignment and scheduling of guides for tours, ensuring alignment with client needs.
• Booking Management: Handle tour bookings, updates, and confirmations while maintaining accurate records.
• Customer Communication: Provide pre- and post-trip support to clients, addressing inquiries and ensuring satisfaction.
• Resource Management: Collaborate with guides and partners to ensure smooth tour operations.
• Operational Support: Assist in day-to-day logistics, including managing schedules, updates, and emergency responses.
• Development Opportunity: Participate in training and development programs to grow into the Operation Team Leader role.

Career Growth Path:
Year 1: Start as an Operation Officer, focusing on learning the company's operations and gaining hands-on experience.
Year 2: Transition to the Operation Team Leader role based on demonstrated skills, leadership, and operational excellence.

Ideal Candidate Traits:
• A collaborative team player with strong communication skills.
• Enthusiastic about travel and customer experiences.
• Adaptable and proactive, ready to grow and take on greater responsibilities.

Salary Range:
230,000 - 350,000 JPY/month (based on experience and skills).

Work Location:
Kanazawa city office.

Work Schedule and Hours:
• Working Days and Hours: Full-time position, 5 working days per week, 8 hours per day.
• Weekend Work: One weekend day (Saturday or Sunday) is required each week. Weekend work can be done remotely, with a weekday off provided in exchange.
• Overtime: Minimal but may occur during peak periods or urgent needs.

Benefits:
• Full social insurance coverage, including health insurance, pension plans, and employment insurance, as per Japanese labor laws.
• Paid annual leave
• Training and professional development opportunities to support career advancement.
Additional Information:
• Interview Process: Includes an online screening followed by in-depth interviews with management and team members.
• Start Date: Determined upon completion of the interview process and necessary documentation.
• Contract Period: Permanent role with an initial 3-month probationary period.

If you are passionate about developing a career in operations and growing into a leadership role, this is a great opportunity to join a dynamic and growing company dedicated to creating exceptional cultural experiences.