Group Tour Leader/Guide (English Speaking)

Overview:
We are looking for an enthusiastic and motivated individual to join our team as a Tour Leader / Guide. As a Tour Leader / Guide, you will be responsible for leading group tours in Japan, ensuring the smooth operation of each tour and providing excellent customer service to help travelers to create unforgettable experiences. If you have an eye for detail and a passion and drive for great customer service, a willingness to learn and work as part of a dynamic team we are keen to hear from you!

Responsibilities:
 Consistently deliver a high level of customer service and traveller satisfaction.
 Provide leadership for our travellers and be responsible for their well-being.
 Continually increase your knowledge about the visited places, its culture, religion, current affairs, environment, etc.
 Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc. Develop a series of information sources and contacts that can be of assistance when required.
 Act as day-to-day guide, interpreter and manager of the group.
 Deal directly with your traveller's issues and concerns, ensuring that passenger satisfaction is effectively achieved.
 Maintain the established travel itinerary as closely as possible, making changes only when necessary.
 Make reservations for local transportation, restaurants and activities as required.
 Assist and accompany travellers during optional activities and meals.
 Advise travellers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc.
 Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided.
 Provide a report for each trip, in the requested format.
 Perform office-based administrative duties whenever required.

Qualifications:
 Excellent customer service skills
 Good organisational skills
 Previous tour leader experience (beneficial, not required)
 Good leadership skills
 Good accounting foundations
 The ability to research each destination in depth
 High English proficiency (other languages will be greatly advantageous)
 The ability to work well in a team and on your own

Language Skills:
 Fluent English, Conversational Japanese

Wok hours and Holiday:
 Shift work, average 20.5 days a month
 Deemed off-site working hours is 10.5h a day
 Standard working hours is 8 h a day when working in the office

Salary and Benefits:
 Monthly salary: ¥275,000～
 Allowance per day on tour: ¥3,000 *this will not be provided when not working in the field．　This will be paid pediatrically in summer and winter.
 Night time allowance will be paid when additional task is required between 22:00 and 5:00 under supervision.
 Holiday allowance will be paid when working on legal holiday (4 days legal holiday in 4 weeks will be provided)
 Commuting allowance is provided when working in the office.
 Salary increase based on individual evaluation of KPI.
 Bonus based on performance and personal evaluation and incentives available.
 Training and development opportunities to enhance your skills.
 Annual health examination.
 Assistance with related qualification acquisition.
 Bereavement leave.

Additional Information:
 If a number of days a month on a tour does not meet a monthly required standard number of working days, work in the office is required.
 If a number of days a month on a tour exceeds a monthly required standard number of working days, overtime allowance will be provided.