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Director of Spa (expired)

Shangri-La Hotels Japan 株式会社 【シャングリ・ラ ホテル 東京】
Job ID
Chiyoda-Ku, Tokyo
Post date
Feb 7, 2018
Tourism / Travel / Hospitality
Hotel / Resort Management
Work Type
Full Time / Executive (SVP, VP, Department Head, etc)
Amount not specified
  • Negotiable
  • Based on experience


  • English: Conversational
  • Japanese: Business level
  • Must currently reside in Japan
  • 1 year experience with Spa and or related experience in Hotel


[Job description]
As the Director of Spa at Shangri-La Hotel, Tokyo you are a senior management member and responsible for the hotel’s CHI, The Spa at Shangri-La as well as the Health Centre operation. CHI, The Spa features 5 elegant treatment rooms as well as a luxury Japanese nailcare studio. The Health Centre includes a gym, 20-metre indoor swimming pool, sauna and steambath.

Your key responsibilities are:
- Managing the day-to-day operation of the spa and health centre.
- Leading the team to excellence in regards to treatment quality, sales results and guest satisfaction
- Ensuring proper training & development of the team in line with company guidelines and market development.
- Creating a strong team spirit and working closely with other hotel departments.
- Formulating a business plan and marketing plan.
- Driving business results and implementing promotions or tactical offers as necessary.
- Handling guest feedback and building and maintaining a loyal guest following.
- Managing expenses to ensure maximum profitability.

This might be for you if you…
- are a champion of spa and wellness operations and have a natural passion to drive exceptional sales growth and high guest satisfaction.
- speak fluent Japanese and English.
- have an understanding of the Japanese culture and values.
- possess hands-on experience in the spa and wellness field with an attitude to deliver.
- are able to treat guests with courtesy and have a knack for building and maintaining positive relationships.
- get motivated by sincerely providing a helping hand to others to achieve shared goals and results.
- are a service-oriented team player and have the ability to create a work environment which sparks creative thinking and innovation.

The above information is a public job ad. This job ad is neither an offer nor a contract.

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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