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Customer Service (expired)

Company
HobbyLink Japan - ホビーリンク・ジャパン
Job ID
132333
Location
佐野市, Tochigi
Post date
Mar 27, 2019
Industry
Internet
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥220,000 ~ ¥350,000 / Month
  • Negotiable

Requirements

  • English: Native level
  • Must currently reside in Japan

Description

Here’s a rare opportunity to work with HobbyLink Japan, the world’s largest online retailer of Japanese toys, model kits and hobby items. Join our web retail team, assisting customers worldwide from our office here in Sano-shi, Tochigi.


Responsibilities:

- Provide customers with support on technical, operational, and account-related issues, via email and social media
- Document, track and monitor the customer's experience to ensure a timely resolution of issues and concerns
- Ensure consistent communications across all customer service channels


Requirements:

- Excellent English verbal and written communication skills
- Strong organizational and time management skills
- Ability to collaborate well with team members
- Flexibility to assist with tasks throughout the organization as needs demand
- Willingness to learn new and regularly improve on existing skills
- Comfortable working with and learning new software platforms and applications
- A proactive personality that takes the initiative to get things done


Higher priority is given to candidates with:

- Strong Japanese language skills
- A knowledge of and passion for the products we sell
- Customer service experience
- Experience in a high-volume customer service environment
- Online retail marketing or merchandising experience
- Experience using Zendesk (helpdesk software)


Bonus Skills:

- Strong understanding of social media platforms (Facebook, Twitter, Instagram, Pinterest, Tumblr, Snapchat, etc.)
- Digital advertising experience
- Video editing experience
- Experience using WordPress



Education
A university-level degree or relevant work experience

Annual Salary
2,600,000 JPY - 4,200,000 JPY


Other Benefits:
- Transportation allowance
- Social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance)
- Discount system for employees to purchase merchandise sold by HobbyLink Japan.
- 10 paid vacation days per year, which grows each year spent at the company up to 20
- National holidays + new year and Obon holidays
- The opportunity to receive swap days (daikyu) in exchange for any voluntary work over holiday periods

Location:
Sano-shi, Tochigi-ken

Preference given to candidates able to work at the Sano office.

Working Hours:
9am – 6pm Monday - Friday

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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