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Customer Service Guest Specialist - Japanese

Company
Booking.com
Job ID
132610
Location
Shinagawa-ku, Tokyo
Post date
Apr 16, 2019
Industry
Tourism / Travel / Hospitality
Function
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Contract / Entry Level
Salary
¥4.0M ~ ¥4.5M / Year

Requirements

  • Japanese: Fluent
  • English: Business level
  • Must currently reside in Japan

Description

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's bookers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Tokyo or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s bookers and partners, 24 hour a day, 7 days a week.

So, are you ready?


You'll need:

■ Fluency in English and Japanese
■ An affinity for offering excellent customer service
■ Ability to adapt and work well under pressure in a fast-paced environment
■ Ability to take ownership and solve problems
■ Positive and resilient attitude
■ Great teamwork skills
■ Eligibility to work in Japan


What you'll be doing:

■ Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as modifications, cancellations or confirmation of reservations, special requests, easy level of complaints, etc.
■ Providing accurate, valid, and complete information by using the right tools, methods, and processes.
■ Ensuring a high level of customer service and a positive guest experience
■ Supporting your colleagues with peer learning, and being open to feedback from others
■ Positively participating in company events, and in weekly team meetings
■ Taking part in new projects and tests that we may need your help with
■ Promoting the Booking.com culture


What you'll get in return:

We offer you many benefits when joining our team.

■ Full-time paid training
■ Annual leave entitlement
■ Quarterly bonus plan
■ Premium pay
■ Work schedule provided 4-6 weeks in advance
■ Catered lunch or dinner depending on your work schedule
■ Booking.com discount
■ Health insurance
■ Continuous growth potential, and free and on-demand professional training courses

The above information is a public job ad. This job ad is neither an offer nor a contract.

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